Making a return for a refund or exchange is simple:
Get in touch with us at email@example.com within 48 hours of receiving your order.
- The return shipping costs are your responsibility.
- Send your return to: SIBLING RETURNS c/o Unit 11, Links Yard, 29a Spelman Street, London, E1 5LX
- If purchasing via Paypal - you are entitled to return your items without charge. You are however, required to create, print and attach the returns label(s) for the items through your own Paypal account - SIBLING cannot assist you in this and it must be returned by the customers own means.
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.
The products you return must be in new and unworn condition with all the original packaging and garment tags still attached. We do not accept any item with any indication that it has been used. In such cases, the item will be returned to you.
If you wish to receive a refund we will re-credit the original purchaser's credit card for the sum paid less any taxes and duties and less the postal costs.
Sibling are not responsible for any item that is not returned in the manner set forth above and we cannot accept responsibility for packages until we are in possession of them.
Your statutory rights as a customer remain unaffected.