The Sibling website and related services are made available to you in accordance with the following Terms & Conditions. Please read them carefully before ordering. Sibling International Ltd is a company registered in England at the address Unit 11 Links Yard, 29a Spelman Street, London, E1 5LX, United Kingdom. Our VAT Number is GB 100 7535 57. We periodically make amendments to these Terms and to the information contained in our website, so we advise you to check back often. Your statutory rights shall remain unaffected by these Terms & Conditions.
Acceptance of your Order
Once an order is placed you will receive a confirmation acknowledging your details. This is an acknowledgement of your details and is not a confirmation of your order. A contract between you and Sibling is confirmed once you receive an email with your tracking information. We reserve the right not to accept your order if the item is out of stock, does not pass our quality checking stage, or if we are unable to obtain authorisation for payment. All orders are subject to availability and confirmation of the order price.
If items that you order are out of stock, subject to a delay or have pricing, detail or description errors we will try to contact you at the email address you provided. If we cannot contact you in regards to our out of stock orders we will cancel these within 48 hours.
We aim to dispatch all orders within 3 working days subject to credit clearance and address verification.
Duties and Taxes
Taxes and duties are calculated according to your shipping destination. You can shop online in Euros or Sterling depending on your shipping destination. UK VAT will be applied to orders shipped to EU and UK, excluding Channel Islands. The online prices shown to shipping destinations outside the EU are excluding VAT.
International orders are shipped on a DDU (Delivery Duties Unpaid) basis. This means that any duties and taxes incurred in the country of destination are the responsibility of the customer. If a shipment is refused, we will do what we can to nullify the customs charges and have the shipment returned to Sibling. We cannot guarantee that customs charges can be voided for a refused shipment. In this case, we will deduct the amount from your refund.
Customs charges vary depending on the country of delivery. If you are concerned about incurring high customs charges, we recommend you ask your local customs office about their rates. Alternatively, please email firstname.lastname@example.org and we will look into this for you.
Please also note that your shipment/order cannot be classed as personal effects/personal use as your shipment is coming from Sibling as a business to yourself as a consumer. Therefore, you are responsible for import duties/taxes at your local customs office. Duty and taxes incurred in the country of destination are the responsibility of the customer. When you placed your order, you agreed to our terms and conditions of purchase.
Making a return for a refund or exchange is simple:
- Get in touch with us at email@example.com within 48 hours of receiving your order.
- The shipping costs are your responsibility.
- Send your return to: Unit 11, Links Yard, 29a Spelman Street, London, E1 5LX
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
The products you return must be in new and unworn condition with all the original packaging and garment tags still attached. We do not accept any item with any indication that it has been used. In such cases, the item will be returned to you.
If you wish to receive a refund we will re-credit the original purchaser's credit card for the sum paid less any taxes and duties and less the postal costs.
Sibling are not responsible for any item that is not returned in the manner set forth above and we cannot accept responsibility for packages until we are in possession of them. Your statutory rights as a customer remain unaffected.
There is no charge to exchange items for a different size; however exchanges are subject to stock availability.
You can choose to pay with PayPal or with a debit or credit card.
When selecting the Paypal option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to Sibling.
We accept Visa, Master Card, American, Express, Maestro and Diners cards. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorize payment, we will not be liable for any delay or non-delivery of your order. We also reserve the right to cancel your order. For first time customers, we only ship to the billing address.
By submitting an order to us through our website you represent and warrant that the payment details provided on your order are valid and correct and that when your order is accepted and processed by us, payment will be made in full. Payment is only debited from your card at time of dispatch.
All transactions on this website are processed using a secure online payment gateway that encrypts your card details in a secure host environment.
If you have any questions about paying online please contact us firstname.lastname@example.org.
Liability and Indemnity
Except in relation to our contractual obligations to supply goods following acceptance of orders placed on our website, neither we nor any of our directors, employees, suppliers or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.
You agree fully to indemnify us, our directors, employees, suppliers or other representatives from and against all liabilities against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website. We may terminate your use of the website immediately if we consider that you have breached these terms and conditions.
This website is controlled and operated by Sibling International Ltd in the UK. These terms and conditions and all matters connected with any order you place in our website are governed by English law.
This website is owned and operated by Sibling International Ltd. London, United Kingdom. All content including pictures, designs, logos, photographs, written and other materials on our website are copyrighted to Sibling and authors, designers, photographers etc. All worldwide rights are reserved. This site and its contents may only be used for personal non-commercial use. Any reproduction in whole or in part of our website is strictly prohibited without the prior written permission of Sibling International Ltd.
We may change or modify these terms and conditions at any time, and your continued use of this site following such change shall signify your agreement to be bound by the modified terms of conditions. Please read the terms and conditions and check back often.